Effective Date: 3/20/2025

Thank you for choosing The Storyteller’s Alchemist for your editing needs! I take pride in providing high-quality editing services and maintaining clear communication throughout the process. Please review the following refund and dispute policy before booking services.

Refund Policy

All editing services require a signed agreement and an up-front partial payment before editing begins. The remainder of the invoiced amount for the project must be paid prior to receiving the finalized edits and any accompanying documents, per the agreement. Due to the time-intensive nature of editing, refunds are limited and granted under the following conditions:

  1. Cancellation Before Work Begins: If you cancel your editing service before work has started, and within the time frame as outlined in our signed agreement, you may receive a refund of any advance payments made minus the non-refundable deposit.
  2. Partial Refunds for Incomplete Work: If a project is canceled after editing has begun, a partial refund may be issued based on the percentage of work completed. No refunds will be provided once 50% or more of the editing has been completed.
  3. No Refunds for Completed Work: Once an editing project is fully completed and delivered, no refunds will be granted. Editing is a subjective process, and while I strive to meet and exceed expectations, refunds will not be issued based on differences in style preference.
  4. Rescheduling: If you need to reschedule your editing service, please contact me as soon as possible to arrange a new timeline. Availability may be limited.

Dispute Resolution

I am committed to ensuring a positive experience for my clients and welcome open communication regarding concerns about the editing process. If you are unsatisfied with the service, please follow these steps:

  1. Contact Me First: If you have concerns about your edit, reach out within 7 days of receiving your completed work. I am happy to discuss your feedback and provide reasonable revisions, within the scope of the agreed-upon service.
  2. Limited Revisions: Minor revisions or clarifications may be provided at no extra cost, depending on the terms outlined in our contract. Additional rounds of editing or substantial revisions outside the original scope may require an additional fee.
  3. Formal Dispute Process: If a resolution cannot be reached through direct communication, both parties agree to pursue mediation before initiating any charge-backs or legal action. Charge-backs through payment processors without prior communication will be considered a violation of this policy.

By booking services with The Storyteller’s Alchemist, you acknowledge that you have read and agreed to this Refund & Dispute Policy. If you have any questions, please contact me before purchasing services.